Billing Link
A comprehensive solution for Call Center billing, account management, and receivables.  Interfaces for all major switches.  Unlimited accounts, billing schemes, and tax codes .

Voice Logger
The industry leader in PC-based voice and screen recording for Call Center agents.  Voice Logger records each call and dynamically updates a SQL based database in real time.  Calls can be searched by any conceivable parameter. 

With either the Windows or Web interface, the voice recordings and screen images can be played back within 20 seconds after the end of the call.  Full support for at-home and other remote agents via FTP or email.  Voice Logger also generates extensive statistics for agent performance evaluations.  An optional Quality Assurance module allows scoring of calls based on customizable criteria.

CCS - Call Center Security Applications

Call Centers, with their 24/7 staffing and robust infrastructure, are a natural platform for providing security monitoring solutions for their clients.  Our CCS packages provide a tight integration with the Call Center's ACD, allowing the Call Center to monitor alarms, analyze call patterns, and use other proprietary tools to identify threats and respond to them immediately. 

Printer Capture
If your telephone switch outputs data, reports, or system messages to a serial port, Printer Capture provides unrivaled value-added support.  A web interface extends the information to unlimited users worldwide.  Its Notifications module scans incoming data and can alert users when specific strings are received.  It is ideal for unattended remote monitoring of control systems as well.

Web Portal
A single, user-friendly web browser interface to all the databases in your office.  Web Portal simplies and consolidates access to these databases with a clean interface and a single user login.  Use it to provide internal or customer access to Billing, Call Detail, Statistics, Text Messaging, etc.  Web Portal works with all ODBC databases.